CD Publications - Shipping Policy
Orders are shipped within 2 – 3 business days by USPS first class
Please note that orders sent via 1st Class mail will not have tracking numbers.
We provide free shipping for most of our products. Before the final checkout page, you will be shown the cost of shipping, and you will have a chance to decline placing your order.
If an item goes on back order we will ship the portion of your order that is in stock. When the item becomes available, we will ship you the remainder of your order. You will not be charged any additional shipping or handling fees for the second shipment.
News service subscriptions
For an online service, you will receive an email containing your login information and instructions within 2 business days. For print subscriptions, upon receipt of payment you will receive the next published issue.
CD Publications - Return Policy
How To Return An Item
Your item must be in original condition to be returned, within 30 days of your purchase.
1. Please email [email protected] to request a refund
2. For physical products, mail your returned item to:
2222 Sedwick Road, Durham, NC 27713
3. Include in your package a signed letter stating the reason for your return along with the original receipt.
News service subscriptions (online or print) must be canceled within 30 days of your purchase for full refund.
Downloadable products such as software, audio or PDF files cannot be accepted for return.
Special Instructions for DVDs, E-Books, Digital Downloads and Transcripts:
In the advent of a damaged or a non-functional CD or DVD, you can return it back to us along with the original packaging within 20 days from the date of purchase for a replacement of the same. No refunds are applicable on purchase of CDs, DVDs, E-Books, Transcripts and other digital downloads.
Special Instructions for Live/Pre-Recorded Sessions (Webinars/Audio Conferences)
For live and pre-recorded webinars/audio conference you are entitled for a refund if:
- You are unable to attend the conference
- There were technical glitches at our end
In the event you request for a refund after attending the live/pre-recorded session stating that the sound was inaudible or you faced other audio problems, you need to mention the time and duration during which you faced the problem. In case, we are satisfied with the facts, we may process your refund. We are not liable for a refund if you:
- Left halfway through the session after logging in;
- Could not complete the session due to any technical problems at your (participant’s/attendee’s) end;
Partner Shipping Policy
CD Publications also sells products from several partners. These items are shipped directly from the providers, and are subject to the shipping and return policies of each company.